Privacy Policy

 

Your privacy is very important to us. We don’t ask you for personal information unless we truly need it.

Kerry Francis is committed to protecting your privacy and keeping your personal information secure. When you use our website, you agree to us collecting and using personal information, and this privacy policy explains how we collect and use your personal information.

We will never release information about our clients or business partners to any other person or organisation for marketing purposes unless we have your permission to do so.

If we hold information about you, we will only use it for the purposes you've agreed to. You have the right to see a copy of the personal information we hold about you. If you believe that any of the information we are holding is incorrect or incomplete, please let us know as soon as possible.

What we collect
We may collect the following information:

  • Name
  • Other contact information, including email address and telephone number(s)

What we do with the information we gather
We require this information for the following reasons:

  • Internal record keeping
  • To communicate with you
  • If you have registered for our newsletter, we may periodically send promotional emails about new products, special offers, or other information we think you may find interesting using the email address you provided, unless you state otherwise.

We may use the information we collect for analytical purposes and to assist us in improving our processes, products, and services.

Processing of your data
Under the GDPR (General Data Protection Regulation), we control and process the above personal information about you electronically using the following lawful bases:

Lawful basis: Legitimate Interests

  • The reason we use this basis: We use the information you supply us to contact you.
  • We process your information in the following ways: Information is held securely and used solely for the purposes for which it has been obtained, primarily communication with you.
  • Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. We will undertake periodic reviews of the information held and, where deemed no longer needed, delete the records held.
  • Sharing your information: We will not pass your contact details to anyone else without your prior consent. We do not sell, rent, or trade your personal information to others. We may give general statistics about our customers, sales, and related site information to other companies; however, these statistics will not include any information that personally identifies you.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights
Under the GDPR, your rights are as follows.

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • The right not to be subject to automated decision-making, including profiling

You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access, and manage that information. Our methods meet the GDPR compliance requirement.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Managing cookies
With most web browsers, users can erase cookies from their computer's hard drive, block cookies, or receive a warning before a cookie is stored. The Help function within your web browser should tell you how.

However, some parts of our websites may not function fully for users that disallow cookies.

Further information on deleting or controlling cookies is available at www.aboutcookies.org.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contacting us
You may request details of personal information we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you, please write to:

Kerry Francis
Up Bye
Sandy Lane
Devon
EX34 7EX

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Kerry Francis is HCPC registered.